HOUSING COMPLAINTS, INSTITUTIONAL ANOMALIES AND RED TAPE: NEW ASPECTS OF AN OLD DEBATE
2024-11-29 19:20
The article develops a discussion about the dysfunctionality of the institution of complaints in the housing and communal services sector in Russia, which began in 2022–2023 with a series of articles by D. B. Litvintsev and O. E. Bessonova, published in the “Journal of Economic Sociology.” This work is mainly based on a discussion of the speech of A. D. Abdulaev with a thematic report at a seminar of the Higher School of Economics in March 2024. The article touches on such issues as the need to expand a strictly institutional approach to an integrative one, the limitations of quantitative methods in the study of the institution of complaints, the problem of institutional anomalies in the fun...